Bio Break Support
Find answers, manage your account, or get in touch with our team.
Quick Help
Common actions at a glance.
Restore Purchases
Settings > Account > Restore Purchases to restore your Pro subscription on a new device.
Manage Subscription
iPhone Settings > Apple ID > Subscriptions to cancel or modify your Pro plan.
Check Version
Settings > About to see your current app version. Keep updated for latest features.
iCloud Sync
Settings > Sync to enable iCloud sync across iPhone and Apple Watch (Pro feature).
Frequently Asked Questions
Browse by category to find what you need.
Subscriptions are managed through Apple. Go to iPhone Settings > [Your Name] > Subscriptions, find Bio Break, and tap "Cancel Subscription." Your Pro access continues until the end of the current billing period.
Refunds are processed by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Bio Break purchase, and request a refund.
Yes. The free tier includes the hydration dashboard, quick logging for both types, Bristol Stool Scale, calendar heat map, smart reminders, and the full Apple Watch companion app. No time limits, no ads.
Need more help?
Reach out directly and we'll get back to you.
appsupport@bigfreightlife.comWe typically respond within 24-48 hours.
Submit Feedback
Have an idea to improve Bio Break? Found a bug? Email us with your feedback. Please include:
A clear description of the feature or issue
Why it would be helpful
Any screenshots or examples
Beta Testing
Want early access to new features? Join our TestFlight beta program to test upcoming releases before they're public.
Email us with "Beta Request" in the subject to request access.