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9 case studies
Setting up business email looked like a five-minute task. It wasn't. A stale mail route, a typo'd address quietly eating leads, and an email pipeline that reported success while sending nothing — all hidden by fail-soft code. How doing it right surfaced what "good enough" had buried.
AI amplifies whatever system it operates inside. A starter architecture that forces AI to work within defined boundaries, explicit contracts, measurable evaluation loops, and human oversight — a participant in a system, not a tool.
This site’s own lead bot had 17 security layers and answered every question politely — while running completely unprotected. How a routine audit caught it, and what fail-safe really means.
A decision-centric plan-review system for permitting agencies. Structured workflows, role-based reviews, hard gates with justified overrides, and AI that sharpens human judgment instead of replacing it.
Enterprise document management meets CRM. A Salesforce AppExchange integration that eliminates context switching across Financial Services, Healthcare, and Retail.
Connecting OnBase document management to Esri ArcGIS so GIS teams retrieve documents from the map. I updated the UI and search — and redesigned Hyland’s help docs from static PDFs into an interactive, maintained system.
Hyland’s product docs were static PDFs — scattered and out of date. I redesigned them into an interactive, maintained documentation site. It started with FlutterFlow and the simplest premise: start with the problem you have now.
Unified content management embedded directly into Workday screens. No middleware. No custom code. Zero context switching.
A healthcare SaaS company needed to consolidate fragmented systems into Salesforce — without losing data, disrupting teams, or sacrificing usability. 1.2M+ records migrated at 98.9% fidelity.