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Answers about scanning, purchases and privacy, and how to reach us.
Settings opens from the profile button at the top of the screen.
Settings > Membership > Restore Purchases to restore a purchase on a new iPhone.
iPhone Settings > [Your Name] > Subscriptions to cancel or change Annual.
Settings > Privacy & Data > Delete All Results removes every saved collection from your iPhone.
Settings > About shows your app version. Include it when you email us.
Browse by category to find what you need.
Downloading, scanning your report, confirming your values, the count of values at target, which values are worth discussing, and the range bars are always free. What a report means (plain words, meanings, what influences each value, the visit summary and trends) unlocks for one report, or for every report with Annual.
Annual is an auto-renewing subscription managed by Apple. Go to iPhone Settings > [Your Name] > Subscriptions, choose 24-Hour Urine Analysis, and tap Cancel Subscription at least 24 hours before it renews. You keep access until the end of the paid year. Deleting the app or your account does not cancel it.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the purchase and request a refund.
Go to Settings > Membership > Restore Purchases while signed in to the same Apple ID in the App Store.
Email us and we'll get back to you. Please don't send photos of your report or anything with your name or date of birth on it.
support@bfl.designWe typically respond within 24-48 hours.
Found a bug, or a report the app didn't read well? Email us and include:
What you expected and what happened
Your app version (Settings > About)
Which lab the report came from
What the app collects, what leaves your iPhone, and the terms of use.